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Key Facts Statement
Customer Wallet
Table of Contents
With Pay10 Wallet, you can easily send, receive, and make payments to participating merchants and other Pay10 users anytime, anywhere, using your mobile device.
Important Notes
Product Name | Pay10 Wallet |
Type | Digital Payment Solution |
Supported Currency | United Arab Dirhams (AED) |
Eligibility |
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Key Features |
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Account Opening |
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Fee and Charges |
Note: The processing timeframe is an estimate. Transactions may be delayed due to external factors beyond our control. |
Transaction Limits |
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Security Features |
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Customer Support |
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Complaints and Dispute Resolution |
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Important Notes
- Funds in Pay10 Wallet are not interest-bearing
- Pay10 is licensed and regulated by the Central Bank of the UAE.
- Your consent is required for data sharing with third parties
- You have the right to withdraw consent for data sharing at any time
- Pay10 has the right to change the terms and conditions of the product, with a 60-day notice for any changes.
- This Key Facts Statement provides only indicative fees and charges. For the full and latest fees and charges, please refer to the website for the updated schedule of charges.
- All fees are exclusive of VAT. Wherever applicable, VAT will be charged at prevailing rates in addition to the fee.
- You can pause, cancel or update the Payment Initiation Permissions granted through Altareq (Open Banking) at any time.
Warning
By using the Pay10 Digital Wallet, you acknowledge that:
- Your account may be suspended if you fail to provide the required documentation or if the information provided is inaccurate or incomplete.
- Pay10 may share your information with regulatory authorities in compliance with applicable laws and regulations.
- You are responsible for the confidentiality of your account information and for all transactions made through your account, you must keep your Pay10 wallet credentials safe and confidential at all times.
- If you see a transaction on your account that you do not recognize, or you think may be incorrect, you must contact us immediately via the call center or our website.
For full details, please refer to our Terms and Conditions available at
